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  • HEFC

Statement on Covid-19

March 17, 2020

Heron Emergency Food Centre is in ongoing consultation with the Ottawa Public Health Department and the Ottawa Food Bank regarding appropriate ways to provide emergency food services to our clients. The following measures have been implemented:

  • HEFC is remaining open during our usual hours despite the fact that the Heron Road Community Centre, like other city-operated facilities, is closed. Notices are posted at the entrance stating that people who have been out of the country or who have coronavirus symptoms must not visit but should instead arrange for someone to pick up their hamper.

  • Rather than an emergency 3-day supply of food, we are distributing 5 -7 days of food. This reduces social contact.

  • HEFC is observing strict “social distancing” measures while providing service in order to protect both volunteers and clients. Volunteers are receiving training in order to manage this policy effectively; for example, they are maintaining 2-meter distance from all clients.

  • All surfaces are sanitized constantly.

  • HEFC is maintaining close communication with both the Ottawa Food Bank and the Health Department to continually assess and address the situation, and to adapt to any changes in circumstances as things continue to evolve.

  • We are mindful that many vulnerable people are socially isolated at the best of times, and that the current situation may make their lives even more difficult. We are aware of this and will be referring distressed individuals to the Distress Centre for support.

We are anticipating that the need for our services will increase and we ask that the generous residents in our community consider making an extra monetary donation during this challenging period We need your help and support.

You can contact us at: 613 737 9090 or

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Heron Emergency Food Centre is located at 1480 Heron Road and is open 4 days a week to provide emergency food to folks in need in Ottawa South.

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