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  1. Clients may only access Heron Emergency Food Centre once per month.

  2. Clients must live within HEFC's designated distribution area. If not, a one-time only supply of food will be provided and then the client will be directed to a food centre in their area.

  3. Clients must register by providing identifying information before receiving food. Registration must be completed before the posted closing time. All information is confidential.

  4. The waiting area opens one half hour before the food bank official hours, according to the posted schedule. Please do not to loiter in the halls before then.

  5. Clients will be served in order of arrival.

  6. For a comprehensive list of food centres in the city see the Ottawa Food Bank search tool for member agencies.


  1. As of 2020, a basic 7-day supply of food is provided to all clients according to Heron Emergency Food Centre guidelines . Additional supplies depend on public donations and may vary month to month both in quantity and variety.

  2. Heron Emergency Food Centre will attempt to accommodate individual preferences however may not be able to provide special requests including halal food and special dietary requirements.

  3. Heron Emergency Food Centre does not provide food past the Expiry Date.

  4. Heron Emergency Food Centre may provide food up to one year past the Best Before Date which is not the same as an Expiry Date.

  5. Heron Emergency Food Centre is not obliged to exchange or substitute received items.

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