CONDITIONS OF SERVICE
Clients may only access Heron Emergency Food Centre once per month.
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Clients must live within HEFC's designated distribution area. If not, a one-time only supply of food will be provided and then the client will be directed to a food centre in their area.
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Clients must register by providing identifying information before receiving food.
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Please bring proof of name and address for each person in the household. Examples of proof we will accept include: lease, driver's licence, health cards, birth certificates, Ontario Works statement, electricity or heating bill.
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All information is kept confidential.
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Registration must be completed before the posted closing time.
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Clients will be served in order of arrival.​
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Doors open one half hour before the food bank official hours. Clients may line up behind the roped area.
Food
As of October 2024, a basic supply of food will be provided to clients according to Heron Emergency Food Centre guidelines.
Food amounts and type are provided based on the numbers of adults and children in the household.
Quantities and types of food depend on that which is supplied by the Ottawa Food Bank.
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HEFC also receives generous donations from the community, which vary in quantity and variety, and may increase the food we are able to offer.
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There may be times when donations allow us to provide additional types of food that may not be available on a regular basis.
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Heron Emergency Food Centre will attempt to accommodate individual preferences where possible.
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However, we may not be able to provide special requests such as halal food or special dietary requirements.
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Exchanges or substitutes of items may not be available.
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Expiry Date - Food past the expiry date on the package is not distributed.
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Best Before Date - Food may be provided up to one year past the Best Before date.
